Melrose Auto Repair

I had one of the best experiences I've had with an automotive shop in a very long time. From the very first phone call with Rita, I felt like I was dealing with people who genuinely care about their customers. She was so kind, patient, and helpful in arranging service for me very quickly. When I arrived, the entire staff continued that same level of care and professionalism. They were incredibly attentive, communicated clearly about what my son's car needed, and made sure everything was taken care of quickly and efficiently. They had his brakes completed within just a couple of hours. It's rare these days to find a shop that is this accommodating, honest, and affordable. You can really feel that this is a business run with pride and strong family values. I am truly grateful for the excellent service and will absolutely be returning! Highly recommend to anyone looking for trustworthy and caring automotive service.

I’ve been going to CAS for years and I trust nobody else with my car. It’s a small family shop and they are outstanding.

Ihad a great experience with Certified Automotive. Over the weekend we had an emergency issue with our car and had it towed there by AAA. First thing Monday morning, I received a text outlining the issues along with a clear priority list of what needed attention, which I really appreciated. I called and spoke with Jack and let him know that he could take his time since we had a backup car. To my surprise, Jack called me back before the end of the day to let me know the car was already finished and ready for pickup. This was my first time using Certified Automotive and I am highly impressed with the communication, transparency, and quick turnaround. Jack was professional and very helpful throughout the process. I would absolutely recommend Certified Automotive and will definitely return in the future.

My car hit a snowbank during the blizzard and the door had trouble opening. Certified took us in the next day after the storm, and Jaime was able to quickly fix the door for us at no charge. Most auto places would only quote a full replacement charge for this type of damage; it is rare to find an auto shop willing to take the extra step to save us money. This was a HUGE relief during the aftermath of the 2026 blizzard and I will always pick Certified for my car repairs. Highly, highly, highly recommended!

My husband and I have bringing our cars here ever since we moved to the area. Jamie and the team at Certified have taken incredible care. We trust them completely to provide an accurate and reasonable assessment of the repairs. They always get things done quickly and communicate incredibly well. Today I brought my Ford Escape in due to some minor body damage from an ice bank. The team quickly was able to fix it and did not charge. We could not recommend them more.

I had issues starting my car which turned out to be a battery issue. I brought it in mid-afternoon and Brandon was able to get the battery replaced by end of day. Great service as usual!

Simply the best mechanic shop you can go to. Been a customer since 2020 they’ve taken care of my Durango, my bmw 335i, and my ram 2500. Customer for life never bring any of my cars anywhere else but here