Reviews

Certified Automotive Solutions - Upham Street

Thank you, Tom, for the five-star rating! We appreciate your trust in Certified Automotive Solutions and look forward to serving you again in the future.

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Certified Automotive Solutions Upham Street location, goes above and beyond caring for your automobile, they care for their customers too. It's all in their motto, "not just car care, customer care".

Thank you for this amazing review, Mark! So happy to hear that our motto resonates with you. Caring for our customers is just as important to us as caring for their vehicles!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Always the most reliable and friendly team to work with for both my 2013 and 2023 cars.

Thank you Rooker, your continued trust in Certified Automotive Solutions means so much to us! We're always here for both your cars, and we'll continue to provide the reliable and friendly service that you've come to expect from us!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

My battery died due to only doing short drives (and not that many of them) I called Certified Automotive Solutions and they had me in the same day, replaced the battery and called me back in a couple of hours after i delivered the care. I've had my '17 GTI serviced there also and they have always been straightforward, helpful and quick. Would thoroughly recommend them to anyone

Hi Justin, thanks for the amazing review! Providing straightforward, helpful, and quick service is what we aim for. We're here whenever you need us, and look forward to serving you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

Thank you for the fantastic five-star rating, Warren! We look forward to serving you again in the future!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Needed a headlight for state inspection on short notice. Took me same day and repaired right away. I am a regular customer and always have a good experience!

Valerie, thanks for your continued trust in us! We're glad we could get your headlight fixed quickly and keep your inspection process hassle-free. We're here to help whenever you need us!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Went above and beyond to help me out with a dead battery in a car parked in a very small garage!

Thank you, Taylor! We're glad we could assist you, even in a challenging parking situation. Our team is here to go the extra mile for all our customers. Don't hesitate to reach out if you need anything else!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Jamie is the best! Highly recommend working with certified automotive solutions

Thank you for the fantastic review, Connor! It's great to hear that Jamie provided excellent service at Certified Automotive Solutions. We appreciate your recommendation and look forward to assisting you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

I had them change the oil and filter in my BMW then my wife's Audi 4S line. They did a great job at a good price. I will always go back to them for any of my car needs...

Thank you, Greg, for choosing Certified Automotive Solutions for your BMW and Audi maintenance needs! It's great to hear that we provided excellent service at a fair price. We look forward to being your go-to shop for all your future car needs!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Thank you for the 5-star rating, Susan! We are thrilled to hear that you had a positive experience with us at Certified Automotive Solutions. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

There are two things I really hate to deal with, car salesmen and mechanics. I never really know when I’m being screwed over. I had some work done on my car at another mechanic, but I still wasn’t satisfied and felt I may have been being overcharged so I found Certified Automotive Solutions on Google, just to have them take a look to see if I could get a better price on the work that still needed to be done. Brendan is who I spoke with and he explained the issues and exactly what needs to be done immediately, and other thing that weren’t urgent but should be done in the near future. He worked with me to figure out what worked best for me at this time and what could be done for the quoted price. He express what seemed like real concern for giving my car back as safe as possible. The work was done pretty quick, within two days and when I went to pick it up, he even showed me the parts that needed to be replaced and why. He made something I hate, much more bearable this time around, which I really appreciate.

Todd, thank you for sharing your experience at Certified Automotive Solutions! We understand how frustrating it can be to trust mechanics who might overcharge or push unnecessary repairs. We're glad Brendan was able to provide you with transparency and peace of mind. Our team is dedicated to delivering exceptional service and ensuring your car is safe. We appreciate your kind words and look forward to assisting you in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

What a frustrating experience... I’m new to the Melrose area and was trying to find a repair shop that wouldn’t take advantage of me. It was my fault for towing my car to their shop before comparing prices from other shops. To meet the prices from the other shops, Certified Automative Solutions (CAS) said they would have to use aftermarket parts… These “cheaper” shops were still going to use original parts from the official suppliers at a lesser price. I still had to pay CAS $175 before towing my car, even though I didn’t use them for the repair. This just threw salt in the wound after having to go through multiple car tows and overall expensive repair. I would recommend going somewhere else that doesn’t try to take advantage of stranded customers, and doesn’t tries to force you into getting aftermarket parts.

Mr. Doyle, you had your vehicle towed to our shop unscheduled. Since you are not a regular customer, we had no history for this vehicle or its issues other than it did not run. Once received, our techs pushed it into the shop and diagnosed fully. We provided a quote for repair, and tried to work with you to lower the cost using aftermarket parts (against our recommendation). Rather than work with us, you chose to "price shop" us. This is your right, and we do hope that you ultimately found a shop to repair your vehicle within your budget. Understand that we charged you for our time and shop resources committed to diagnosing your vehicle. We do not "take advantage" of stranded customers and we never "force" anyone into aftermarket parts.

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

Great service and great people

Bob, thank you for trusting Certified Automotive Solutions with your vehicle! We're thrilled to hear that our service and team exceeded your expectations. Your satisfaction is our top priority, and we will always strive to provide outstanding service. We look forward to serving you again in the future!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Very friendly staff made booking and drop off very easy. Excellent communication.

Thank you Jed for the 5-star review! It's great to hear that you had an easy experience with our friendly staff and that communication was excellent. We take pride in making the booking and drop off process as seamless as possible. We look forward to serving you again here at Certified Automotive Solutions!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

The team at Certified did a great job when I recently brought my car in for a few repairs. They were very communicative, efficient, and fairly priced. Highly recommend!

Thank you Chris for recommending us! We're glad you had a great experience with us. We believe its important to communicate clearly and provide efficient service. We're here whenever you need us!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

I'm very pleased with my first experience at Certified Auto in Melrose. I asked them to provide a second opinion for a major repair (cylinder head replacement) on my 2012 Subaru Outback. I decided to proceed with them vs the dealership and keep my current car as opposed to replacing it, which the dealership encouraged me to do. The service staff were responsive and answered all my questions during the process. Although this was a significant investment, I feel confident in my decision to choose them and trust their assessment that my car still has life left in her. I'll be returning to Certified Auto for future needs!

Dear Ellen, thank you for choosing Certified Auto and sharing your positive experience. We're thrilled to be able to have the expertise and service you needed. We thrive on working with customers like you, who find their dealership's service and practicability lacking when it comes to beloved, but aging vehicles. It's great to know that you felt confident in our assessment and decision to keep your Subaru remain in solid working order. We look forward to helping you with your future needs!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions on Tremont Street was very helpful, efficient, and quick with fixing my car! They communicated well and it was a great price. Thank you!

Thank you for the glowing feedback, Kayla! We're thrilled to hear that we could provide top-notch service and get you back on the road quickly at a fair price. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to serving you again at Certified Automotive Solutions!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Jamie and his team did a great job in finding a difficult problem with the electrical system in my vehicle. Although it became a bit pricey due to the extensive amount of computer chips and wiring harnesses in today’s vehicles, the issue was tracked down and resolved! I’m very happy with the results! There are three vehicles in my family and I always have confidence in Certified Automotive to do a great job with their needed repairs and maintenance! Thanks to Jamie, Brandon, Ed, Carol, Rita and the entire tech staff for keeping us on the road!

Hi Rick! Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you are happy with the service you received at Certified Automotive. Providing our customers with top-notch repairs and maintenance is always our goal. We appreciate your continued trust in our team and look forward to assisting you with any future vehicle needs. Take care!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Thank you Marissa for the 5-star review! We're happy to hear that you had a great experience with us. Here at our company, customer satisfaction is our top priority. We pride ourselves on providing exceptional service and we look forward to serving you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Excellent customer service!

Thank you Judi for the feedback! Your satisfaction is our top priority. We appreciate your kind words and look forward to serving you again!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

I Brought my car in to have the brakes checked. Ed assured me that they have the experience to work on my BMW. I have only had my dealership work on it since I bought it used 5 years ago. I told him I was willing to give them a shot to earn their trust. Their price was reasonable and their workmanship was great.From start to finish Ed,Brandon and Jack took great care of of me. Thank you.

Steven, thank you for choosing our shop to service your BMW. We're thrilled to hear that Ed, Brandon, and Jack provided you with excellent service. Your satisfaction is our top priority, and we're grateful for your trust in our expertise. Should you need any further assistance, please don't hesitate to reach out!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

I had a great experience. They diagnosed and fixed my A/C issue same day, at a reasonable price. Jack was very friendly and kept me informed the whole way.

Thanks for the great review, Jim! We're glad you had a positive experience with us and that we were able to quickly diagnose and fix your A/C issue. Providing friendly and informative service is important to us. We appreciate your business and look forward to serving you again in the future!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Tremont Street

Had 4 tires mounted and balanced and a front end alignment everything went without a hitch my truck is a smooth ride again . Thanx jack and the guys at Tremont st. Facility.

Stephen, thank you for this awesome review! We're happy to hear that your visit here at our Tremont Street facility went perfectly! Our main goal is to provide the best service possible to get your truck back on the road smoothly. If you have any other concerns or questions, please don't hesitate to reach out!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Tremont Street

Jack and the guys at Tremont Automotive can do anything automotive and always do an excellent job!! Highly recommended!!

Thanks, Kevin! We're thrilled to hear about your positive experience with Jack and our team at Certified Automotive Solutions - Tremont Street. It's great to know that we were able to exceed your expectations. We appreciate your recommendation, and we're here whenever you need us!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Great and fast service. Highly recommend.

Thank you for your kind words, Dr. Theophano! Providing great and fast service is what we aim for! We appreciate your recommendation and look forward to serving you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

So.... i put antifreeze in the engine oil instead of oil. Prob not much but still didnt want to risk my engine. I took it into the shop, honestly pretty frazzled. I had juggling to do with my schedule because im unexpectedly carless! Obviously i had no apptmt. Jack took care of me and fit me in that day, which i really appreciated!! And also diagnosed why the car has been leaking oil and gave me an estimate to fix it. Ill be scheduling that soon.

Thank you, Lynne. We understand the stress of car troubles, and we're glad Jack was able to provide the help you needed right away. Don't hesitate to reach out when you're ready to schedule the oil leak repair - we'll always be here to make the process as smooth as possible.

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Tremont Street

Thank you for your 5-star review, Ransom! We're delighted to hear that you had a great experience with our company. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Have brought all my vehicles to them for years. Whether its my everyday driver or one of my high performance or antique cars they have always done exceptionally great work. Would highly recommend them to anyone

Thank you, John, for being one of our most loyal customers! We appreciate your trust in our expertise, whether it's your everyday car or one of your classic gems. It's always a pleasure to provide exceptional service to customers like you. We're always here whenever you need us!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Great automotive place. They diagnosed the problem with my Audi when the engine light came on. Sent pics and kept me informed as to what needed to be done. Great staff and mechanics who know what their doing. I highly recommend Certified Automive Solutions.

Thank you, Katrina! We're glad to hear that you had a great experience with us. We strive to provide excellent service and keep our customers informed every step of the way. Let us know if there's anything else we can do for you!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Excellent service provided by knowledgeable and professional people. I highly recommend Certified Automotive Solutions.

Gary, thanks for the recommendation. We're glad to hear our team provided you with excellent service! If there is anything else we can do for you, please let us know.

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Thanks for squeezing me in and taking care of replacing my air conditioner line.

We're happy to hear that we could accommodate you and solve the issue with your air conditioner. Thank you for choosing us and for your positive feedback!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Excellent service very customer friendly. Its great to have a local shop that provides excellent work.

Thank you, Kevin! Customer satisfaction is our top priority, and we're glad that our service met your expectations. We look forward to serving you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

Very clear and honest diagnostic process! They explained everything clearly and made sure I understood the issues. They never recommended any unnecessary work. Their prices were very fair, and I truly trust them. Highly recommended!

Dear Shararehm, thank you for trusting us with your car and for the kind words! We're glad to hear that you found our diagnostic process clear and our recommendations honest. Making sure our customers understand and trust our work is always our top priority. We're grateful for your recommendation and look forward to serving you again in the future!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Awesome service and done in a very timely fashion Great service

Thank you for the great feedback, Ellen! Providing timely and excellent service is our top priority. We look forward to serving you again!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

Very honest people and they do a great job. And they are very friendly, I will recommend them to all my friends. I will give them five stars.

Thank you for your kind words, Christopher! We're very happy to hear that you had a great experience with us. It means a lot that you would recommend us to your friends. We look forward to serving you again in the future!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Tremont Street

I have been a customer of Tremont Street Garage/Certified Automotive Solutions for many years. Very personable and professional, always pleasant and helpful. I have never had any issue and have been helped a few times above and beyond. Most recently there for routine maintenance and for a summer safety check before a long trip. All work done on time, great information and options provided. Jack at the desk is awesome!! Thank you for excellent service.

Dear Steve, thank you for taking the time to share your experience with us! We are thrilled to hear that you have been a satisfied customer for many years and that our team consistently provides you with personable and professional service. We strive to go above and beyond for our customers, and we're glad to hear that you've noticed our efforts. We'll be sure to pass along your kind words to Jack and the rest of our team. Thank you again for your continued support!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Everyone at Certified Auto Solutions was kind and very helpful. I had several sporadic problems with my car and they were able to find the issues and repair them. Jamie explained what the problems were, answered my questions, was honest about the cost of the repairs and gave advise me on what to do and how to proceed.

Thank you, Cindy! We're thrilled to hear about your positive experience with us. It's great to know that you found our team to be helpful, honest and knowledgeable. We appreciate your business and look forward to serving you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

All type of service is always great and thorough .Never an issue or problem What they tell me is exactly is always . Never find out anything unexpected.

Thank you for the wonderful feedback, Eugene! We're thrilled to hear that our service has consistently met your expectations. Providing accurate and transparent information is always a top priority for us. We appreciate your continued support and look forward to serving you again soon!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Tremont Street

Great service

Thank you James, we appreciate your feedback and look forward to serving you again in the future!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Thank you, Henry, for the 5-star rating! We're delighted to hear that you had a positive experience with our company. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Thank you, David, for the 5-star rating! We're glad you had a great experience with us. If there's anything else we can do to make your time with us even better, please let us know. We're always here to help!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

Had my Nissan towed here after car trouble the night before and Jack was wonderful about everything. Will keep them in mind if tragedy ever strikes me again in the area

Thank you for the 5-star review, Lauren! We are glad to hear that Jack provided exceptional service. Remember, we are always here to help if you face any car troubles in the future.

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

I am always satisfied with Certified Automotive Solutions, affordable prices ready to fix your car in a reasonable time! Thank you so very much for your reliability!

Thank you, Vedette, for your fantastic review! We're really happy to hear that you're satisfied with our service. Our team takes pride in providing reliable and affordable automotive care while ensuring speedy repairs. Your feedback means a lot to us, and we look forward to serving you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Brandon was very kind and reasonable, kept up to date on everything and fixed my car wonderfully <3

Thank you, Alexis! We're thrilled to hear about your positive experience with Brandon. It's great to know that he provided excellent service and kept you informed. We appreciate your feedback and look forward to serving you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

The people that work at Certified are complete professionals. I have had a few different encounters with them and they have absolutely won me over! I can not say enough good things about them.

Thank you for the amazing review, Paul! We appreciate your kind words about our team. We always hope to meet or exceed your expectations, however possible. Please never hesitate to reach out for any of your automotive needs!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Been going here for over 10 years on multiple vehicles, before current owner even bought the business. Still very personable and close to me business. Prices seem fair and they're knowledgeable in repairs. I haven't returned to them to fix the first fix much which is great. My only beef is a simple oil change and tire rotation can take hours on weekends. I feel they overbook cars but nonetheless, they are my go to spot.

Thank you for being a loyal customer for over a decade. We appreciate your kind words about our fair prices and expertise. We apologize for any inconvenience caused by longer wait times on weekends. We'll review our booking processes to better serve you. Thank you for choosing us as your go-to spot!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Always excellent!

Thank you Deb for the wonderful review! We're thrilled to hear that you always have an excellent experience with us. We look forward to serving you again soon!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Tremont Street

Great service, honest and upfront pricing. Their estimates always include what needs immediate attention, what can wait etc which I really appreciate having documented upfront. Very nice people!

Thank you Chelsie, we're glad you enjoyed our upfront pricing and detailed estimates. Our team aims to provide excellent service while keeping you informed every step of the way. We appreciate your kind words and look forward to serving you again!

- Certified Automotive Solutions - Tremont Street

Certified Automotive Solutions - Upham Street

Super helpful and fair priced.

Ned, we appreciate your business and look forward to serving you again in the future!

- Certified Automotive Solutions - Upham Street

Certified Automotive Solutions - Upham Street

Excellent customer service, communication, and follow through… highly recommend!

Thank you, William, for the incredible feedback! It's fantastic to hear that you had an excellent experience with our team. We take pride in delivering exceptional customer service, and your recommendation means a lot to us. If you need anything in the future, please don't hesitate to reach out!

- Certified Automotive Solutions - Upham Street